GLOBAL TECHNICAL SUPPORT Global Technical Support

Toray technical experts help your stable water treatment business operations with
advanced analytical technology and professional technical services.

At TORAY, our mission is to create sustainable lifestyles by harnessing the power of our advanced
water treatment membranes. Through innovative water solutions, Toray dedicates itself to enriching
communities, industries, and the environment.
Our global technical team stands at the forefront of this mission, bringing unparalleled expertise and
commitment to every project. We work with our customers to deliver optimal solutions, ensuring
continued support and excellence even after delivery.
With TORAY, you can trust in our capabilities and know-how. We are committed to providing the
highest level of service and innovation to meet your water treatment needs.

Global Technical Service Team

Always work with customers & Build long term relationship for mutual success

TOP message

Toray began developing water treatment membrane technology in 1968, and over the past 60 years, we have continued to improve our technology. Today, Toray is one of the world’s leading manufacturers of comprehensive water treatment membranes, offering a complete lineup of RO, UF, and MBR membranes developed in-house.
Our goal is to continue delivering safe water to our customers worldwide. We believe Toray achieves this through two approaches: proposing optimal designs and operational methods to ensure the highest performance before delivery and responding swiftly to any issues after delivery to always support our customers’ stable operations. To this end, we will spare no effort in applying the technical expertise we have cultivated to date and will do our utmost to ensure that our customers can continue to use Toray water treatment membranes with peace of mind. We are not just a supplier but your technical partner.

KOJI FUJIWARA Global Technical Service Team Leader

Technical institution base & voice

JAPAN

TAK

TBMC

TAS(Singapore)

TAS(India)

TMME

TMEU

TMUS(USA and Canada)

TMUS(Latin America)

Technical Contents

We offer a variety of technical services to provide our clients with the best solutions.

End-to-end Support

Biofouling potential indicators “ｍBFR”

The mBFR is an indicator developed by Toray to detect biofouling. We offer services that examine water in process at our customers’ plants to identify the causes of biofouling.

TORAYWISE

TORAYWISE is an online service that automatically analyzes operational data from Toray RO, UF, and MBR systems, predicts future operational behavior, and provides solutions by analyzing the causes of troubles when they occur.

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RO

Pre-Sales Support

Toray RO Projection Software“AquaGRID”

Innovative free software that selects water treatment membranes based on raw water information and production water requirements and designs optimal process configurations and recovery rates for water treatment membrane facilities.

After-Sales Support

Quantitative Analysis of Toray RO

By disassembling and analyzing the returned RO elements, visualizing and diagnosing the causes of performance deterioration, and providing feedback on the results, we contribute to the stable operation of our customers’ plants.

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TORAY TRAK™

Normalization software to allow Toray RO element users to effectively evaluate current membrane element performance in their systems.

UF

Pre-Sales Support

UF Simulation

UF simulation calculates the trend of increasing differential pressure (DP) based on fouling parameters and operating conditions, predicts critical chemical cleaning cycles for UF, and determines optimal operating conditions.

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After-Sales Support

Toray UF Autopsy

By disassembling and analyzing the returned UF modules, visualizing and diagnosing the causes of performance deterioration, and providing feedback on the results, we contribute to the stable operation of our customers’ plants.

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MBR

Pre-Sales Support

MBR Simulation

MBR simulation calculates the trend of increasing differential pressure (DP) based on fouling parameters and operating conditions. This calculation helps predict the chemical cleaning cycle, vital for UF/MBRs and contributes to determining optimal operating conditions.

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After-Sales Support

MBR Maintenance Cleaning (MC)

Maintenance Cleaning controls the Differential Pressure (DP) rise and achieves stable MBR operation by frequently performing maintenance cleaning (MC) with low-concentration chemicals before the DP rises significantly.

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